Frequently asked questions
Before purchasing, you can visit www.x1algo.com and scroll down to "watch X1 ALGO in action".
After purchasing, you would be redirected to the tutorial page which shows you how to set up the indicator, step by step! I will also show you how I personally use it and show you how to navigate the TradingView platform.
The link to the tutorials would also be included in your welcome email in case you want to review them later.
X1 ALGO works with all charts & time frames on the TradingView platform. Stocks, crypto, forex, options etc.
The indicator only takes minutes to set up. I will provide you with a series of tutorial videos showing you how to set up and use X1 ALGO! You will be shocked how easy it is!
X1 ALGO is intended for traders of all experience levels.
Yes. The indicator runs on the TradingView platform and it will allow you to use multiple instances at once. Jump on your laptop, set up alerts and be alerted on your mobile device when X1 ALGO produces a buy or sell signal.
All prices displayed on the website are in US dollars (USD).
As of now our payment system does not accept crypto.
We accept VISA, Mastercard, American Express. Visa & Mastercard debit cards will also work with our payment system.
Subscription prices are displayed on www.x1algo.com
Your subscription price will never be increased, as long as you are a customer.
We have a very secure website and take your personal information extremely seriously. That's why we are partnered with the best 3rd party software and payment companies in order to safely process your payments.
The link to the setup / tutorial videos is located in your welcome email.
You can also email our support team any questions you may have, at the following address:
support@x1algo.com
It can take 10 minutes for your accounts to sync after you link your TradingView username in our system.
Try logging out of TradingView and back in again. That will sync your accounts so the indciator becomes available to you.
Please check your spam folder. Some email providers also have a "junk" folder besides the usual "spam" folder.
If you are still having issues, please contact our support team at:
support@x1algo.com
Please refer to the tutorial videos. The 2nd last video will explain how to change the settings and what the values mean.
TradingView will ask you to upgrade if you are using services that are outside your account permissions.
X1 ALGO works with the free basic plan that TradingView offers.
We offer a 30 day money back guarantee, with no questions asked.
To cancel, please login to your X1 ALGO account and proceed to your subscription information.
If you have any questions, you can email our customer support team at support@x1algo.com
Yes your subscription will auto renew on default.
Please visit our website www.x1algo.com and click on "manage account" at the top. Proceed to enter your email address and a One Time Password will be emailed to you.
Once you successfully log in, you will be greeted with your subscription information as well as your billing info.
Absolutely! If you would like to reactivate, please log into your account by visiting our website at www.x1algo.com and click on "manage account" at the top. After logging in, you will be able to access your previous subscription details and renew it.
If you need any changes made to your subscription before renewing, or have questions, please email our support team at:
support@x1algo.com
Typically, refunds are processed at the end of the business day. It can take 1-5 business days to clear, depending on your bank.